Domestic Cleaners - Home Cleaning - Time For You Domestic Cleaning

We had high expectations of time for you. We were promised a top cleaner/ironing lady but when she failed to show up and we cancelled the contract we were talked into taking another one on. When she turned up a week later she said she did not do ironing. We cancelled again and asked for a refund. That was 5 months ago and we have been unable to get a response to our refund request/complaint from either Kathryn (Time for you Essex) or their Head Office. We have chased 24 times but not a peep. Don't go there as they are only interested in taking your money and when things go wrong ignore you!

Re: Time For You Essex / Kent - Kathrine Branston Below average cleaning, appalling management. - I was told my key was being kept in a safe - it was being kept by the cleaners, who I had never met. The cleaners were changed regularly, despite my telling the manager up front that I wanted a consistent one, which she told me would be no problem. The cleaners sometimes came on different days to the arranged one without any sort of notice or advice. On one occasion I left two weeks money when I went away, which someone came in and took, and barely any cleaning was done. After leaving Time For You, they took another 3 months management fees from my account. This took seven weeks to get any sort of a refund, which eventually had had £25 deducted as an 'admin fee'. Lies from start to finish, and a below average service. There are plenty of cleaning companies out there - my advice would be to find another one. Its highly unlikely they'd be worse.