Unprofessional disorganised company! I am completely devastated at the way I have been treated as a customer! I am 120 pounds down with nothing to show for it! After purchasing the same quality hair extensions that iv used the past 6 years, I had them fitted, and with in 2 days it was clear to see they were faulty and I had them removed on day 4. I complained via email and wasnt replied to for days. I took my hair to the store only to receive an email 2 weeks later informing me they were not faulty and the frizzing and tangling was down to maintainance...tell that to my clip ins iv had for 19 months!!!!! I sent my partner to collect my faulty goods as I wanted a second opinion and when he got there none of the staff knew where the hair was. I went back today and the assisstant was happy to tell me that no tests had been done on my batch of hair at all and the way they test is actually to have a sales assistant maintain a similar batch "correctly" I had to push for the assistant to agree to send the hair off for scientific testing which means I will now have to wait a further 6 weeks for professional results of testing. I do not trust the staff here and am livid that I was not even offered a credit note for the faulty goods that I got! No proof that ny batch was fine and lack of communication between staff members. Unfortunately I WILL be going to trading standards.
