We have just had a very bad experience with Little Ones Agency.
They found me an au pairgirl of 18 who had no experience of looking after children. I found out that she had walked into the agency a few days before they placed her with me and she had no CRB. Still we took her as we were told she had been thoroughly scrutinised. she seemed really lovely and came to our interview on time and from a long distance.
We quickly discovered she really wanted to dance every evening-
(she gave us a list of class times the next day-)that meant leaving at 17.00 every day- bath time when a mother needs the most help.
She made no effort to get to know the children or clean up after herself or learn light housework- all she really wanted was board and lodgings at our expense and it was a real shame and inconvenience for everyone. In fact it put us off having an au pair living in the house altogether.
When we repeatedly contacted Little Ones they continually quoted their terms and conditions and said they could give us a replacement but no money. We didn't want a replacement and we felt it would be honest and fair for them to give us SOME of our money back. We had paid £1700 and do not feel we got anything for our money. They refused to return any monies whatsoever - We feel robbed and shocked by the attitude of this
