Company, talks the talk and operates under various names but all directed to the same website. They have had my car since February and returned on 6th April. Then repair quoted was £2,299 and ended up at over £3700,due to extra parts,etc...
It is worthy to note the bank used by the company identifies the following.
Merchant Details
Name Wells Ried
Website engine-mechanic co uk
Business Description.
We offer a sales and marketing service on behalf of independent garages across the UK.
Payments taken on stripe are a deposit to confirm and order and arrange transportation services of vehicles to the garage. A final payment is then made to the garage direct upon completion of works.
Product Description
Vehicle recovery service. Introduction to specialist engine repair centre.
The car did 2 miles then broke down with the following RAC report
DTC: P1A9C,Energy accumulator.
State of health fault
DTC: P0532,Aircondition pressure sensor circuit
DTC: P11AA,Turbo pressure higher than the maximum threshold
DTC: P3007,Air mass meter, too low flow
DTC: P3027,Air flow less than the reference value
DTC: P0489,EGR valve DTC: P12B3,EGR valve
DTC: P050B,Starting time too long
DTC: P1162,EGR valve detected jammed closed during the ECU switching to dormant mode phase
System Type: BRAKES Name: ANTI-LOCK BRAKING SYSTEM - BOSCH 8.1 ESP
DTC: C1391,Engine control unit, absence of clearing of the ASR/MSR reference value
DTC: U1208,Engine control unit communication; incorrect value received
System Type: CENTRAL ELECTRONIC UNIT Name: BODY COMPUTER – DIAGNOSE
DTC: 15C,A/C system pressure
You will note in the above report the EGR value is the problem, yet if you look at the website or terms it clearly states this part will be cleaned. So if the engine is cleaned of all soot,debris,etc and this part wasn't found faulty during the process and has been cleaned, why did it fail after 2 miles.
The RAC also discovered that parts were missing, that would be checked on an MOT, so that car would fail unless replaced.
So thinking that Wells ried is a trust worthy company I contacted them to make good on their faulty repairs. The companies approach was to deny any accountability and ask me to raise with the workshop. The workshop has stopped responded to any of my communication’s, failed to provide warranty details.
It would seem that all Wells Reid are doing is taking £575 from you and given the work to third party garages. They don't provide any details of what garage they have giving your vehicle too or the option for you do do your own checks on the garage, before continuing with the work. All I got was various calls from the mechanic or wells informing me that an additional part is required.
So on that basis spending £575 on somebody doing an internet search seems misleading and something that the website doesn't explain to you.
So with £3700plus being spent I have a car just sitting on the driveway, doing nothing but being and ornament.
Currently reported them trading standards, advertising agency, motor association.
Be warned that any money given to this company is a waste
