Dishonest and untruthful, do not do business with this company. I order the 2.5 cubic metre bag tree load from ALS Tree Surgery and I was promised “10 inch logs with 90% hardwoods” (see their website) for £140.00. When the order arrived on January 19th, it was dropped in my driveway. As I unloaded and began to attempt to stack the logs, it was clear that I was delivered chunks of wood (3” -6” long) and that the majority (80%) was soft wood. I immediately called and spoke with Natalie. She apologised and said that “it was the end of the season and that was all they had left” and she promised to “talk to her guys” to see what happened. Over the course of the next two 2 weeks, I called several times before getting an answer. I spoke to Natalie again and she promised to come get the wood and have a check dropped off. One week later, the wood was picked up, no check was dropped off. I have called ALS at least 20 times since they picked up the wood. I have spoken with Natalie 4 times. Twice she has told me the “check was in the mail”, the other two times she was “looking into why I did not receive the check yet”. It has been 60 days since they picked up the product that I returned and I still do not have my refund. I will warn everyone against doing business with this company. They are dishonest, they lie and they have kept my money after I returned their poor product. Stay away from them.