This is a SCAM company - do not engage with DAVID DUCK or this company. They collected my laptop last week and I have heard nothing since - they have my laptop, all my pictures and as my back up failed i have lost every thing - years of pictures and my GF's pictures. DO NOT USE this company it's a SCAM. please contact me with any information to track down this thief. I will pay a substantial reward for the return of my laptop or information leading to the arrest of this person and return of my data. Ben S.