I phoned Dean and he replied by text. This was our conversation: Dean: Hi cant talk whats up? James: I was just wondering if you could do a detailing job on my BMW 3 series. I have my own wax for you to use. Dean: Not interested sorry James: Great cusomer service, thanks. Dean: Grow up Damien: I'll include your comments in an online review, thanks. Dean: Couldn't give a toss. What a wonderful advert for the high levels of service and customer care he offers.